Terms & Conditions

Terms and conditions

Article 1 – Definitions
Article 2 – Identity of Oddshoe
Article 3 – Applicability
Article 4 – Offer/supply
Article 5 – Agreement/contract
Article 6 – Return policy
Article 7 – Costs in case of withdrawal
Article 8 –  Exclusion of the right of return
Article 9 –  Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and execution
Article 12 – Payment
Article 13 – Regulation of complaints
Article 14 - Disagreement
Article 15 – Additional and deviant previsions

Article 1 – Definitions

These terms of conditions is understood by:

1. Time to consider: the term within which the consumer can use his right to return.

2. Consumer: an individual whose use of the service is for personal purposes only, and not for use in connection with any trade, business or profession.

3. Day: calendar day

4. Length transaction: a distance contract for a series of products where supply and purchase obligation is spread in time.

5. Durable medium: every means that enables consumer or Oddshoe to save information which is directed personally to him in a way that future consultation and unchanged reproduction of the information is possible.

6. Return policy: the possibility for the consumer to cancel the agreement within a certain amount of time.

7. Oddshoe: natural or legal person who offers products to consumers by distance.

8. Distance contract: an agreement where in the context of a system organised by Oddshoe for sales of product by distance up to the conclusion of the contract exclusive use is made of one or more techniques for communication by distance.

9. Technique for communication by distance: a tool that can be used for concluding an agreement, without the consumer and Oddshoe being in the same room at the same time.

10. General terms of conditions: the general terms of conditions of Oddshoe.

Article 2 – Identity of Oddshoe


Europaplein 63-3 (no visiting address)
1078 GW Amsterdam
phone number: 0031(0)6 -14372047
Email address: info@oddshoe.co.uk
Kvk number  60264799
Tax number NL133578896B02

Article 3 Applicability
1 These terms of conditions are applicable, to every offer of Oddshoe and to every agreement by distance and the orders between Oddshoe and the consumer.

2. Before the agreement by distance is concluded, the content of the terms and conditions is provided to the consumer.

3. In case the agreement by distance is made electronically, notwithstanding the preceding paragraph and before the agreement is concluded, the content of the terms and conditions will be provided electronically in such way the consumer can store them on a durable medium. In case this is not possible, the terms and conditions will be sent free of charge to the consumer.

4. In case that in addition to these terms of conditions specific product conditions are applicable, the second and third paragraph of the agreement is applicable and in case of conflicting terms of conditions the consumer may invoke on the applicable provision which is most favorable for him/her.

5 If one or more provisions in the terms of conditions at any point of time are entirely or partly be nullified or destroyed, the agreement and these conditions will for the rest stay in tact and the provision concerned will be replaced instantly by a provision that approaches the purpose of the original version as much as possible.

6. Situations which are not regulated in these terms and conditions, should be taken care of “ in spirit” of these terms and conditions.

7. Uncertainties about the explanations or content of one or more provisions of our conditions should be explained in spirit of these terms and conditions.

Article 4 – Offer

  1. If an offer has a certain period of validity or has certain conditions, this will be mentioned  emphatically

  2. The offer is non-committal. Oddshoe has the right to change and adjust the offer.

  3. The offer contains a fully and accurate description of the offered articles. The descriptions are sufficient detailed for the consumer to make a good judgement about the articles. Oddshoe uses  images which are true representation of the articles. Obvious mistakes or failures in the offer do not bind Oddshoe.

  4. All images, specifications in the offer are indications and can not lead to compensation or termination of the contract.

  5. The images of the product are a true image of the offered goods. Oddshoe can not guarantee that the shown colours on the website are exact the same as the real colours of the products.

  6. Every offer contains such information, that it is clear to the consumer what the rights and obligations are, that are integrated with the acceptance of the offer. This concerns in particular:

  • The price with tax included.

  • The cost of shipment.

  • The way the agreement will be achieved and what actions are required.

  • Whether the right to return is applicable.

  • The method of payment, delivery and execution of the contract.

  • The deadline for accepting the offer, or the period during which Oddshoe guarantees the price.

  • The height of the rate for communication at distance if the cost for using the technique for communication at distance in another way than the regular base rate for the used communication.

  • If the agreement after conclusion is being achieved and if so, on which way this is visible for the consumer.

  • The way in which the, consumer before closing the agreement, can control or if desired can change the given information.

  • Any other language, besides Dutch,  the agreement can be made in.

  • The code of conduct Oddshoe has submitted itself to and the way the consumer can consult the code of conduct.  

Article 5 – Agreement/contract

  1. The agreement, with reserve of the above point 4, is concluded at the moment of acceptance of the consumer of the offer and the conditions are met.

  2. If the consumer accepts the offer electronically Oddshoe will confirm instantly electronically the receipt of the acceptance. As long as Oddshoe has not confirmed the receipt of the  acceptance of the offer. The consumer can nullify the agreement.

  3. When the agreement is made electronically, Oddshoe has taken technical and organizational measures for securing the electronic transfer and takes care for a safe web environment. If the consumer can pay electronically, Oddshoe will take appropriate safety precautions.

  4. Oddshoe can, within the law, gather full information whether the consumer fulfilled his payment duties as all other facts and factors that are important for a sustainable agreement at distance. When Oddshoe has, due to this investigation, good reasons not to conclude the agreement. It is motivated by law to decline an order or request.

  5. Oddshoe will provide the information connected to the product or service,

in a way that is accessible for the consumer.

  1. The conditions and the way the consumer can use his right on return.

  2. The information provided concerning warranties and service after purchase

  3. The information in this article 4, paragraph 3 of this agreement, unless Oddshoe already provided this information before the execution of the agreement.

  1. Every agreement is entered under conditions precedent of sufficient availability of the product concerned.

Article 6 – Right to return

  1. With the purchase of products the consumer has the possibility to dissolve the agreement within 14 days without notice of reason.

  2. During the respite the consumer will take good care of the product and the package. The product will only be unpacked in such a way to have a good judgement of the product. If the consumer would like to use his right of return, it needs to be returned to Oddshoe in original state and with all its belongings, in accordance with the by Oddshoe provided reasonable and clear instructions.

  3. When the consumer would like to use his right of return, it is required to give notice to Oddshoe within 14 days. By sending an email, for example. After the consumer has informed Oddshoe he will use his right of return he has to return the products within 14 days. after reception of the product. The consumer has to be able to prove the supplied articles are sent back in due time.

  4. When the customer has not given notice mentioned in the terms in paragraph 2 and 3  to use his right of return and the product is not sent back to Oddshoe the purchase is a fact.

Article 7 – Costs in case of withdrawal

  1. When the consumer uses his rights of return, the costs of returning will be for the consumer.

  2. If the consumer paid the amount, Oddshoe will return the money as soon as possible , no later than 14 days after termination. Under condition that the product is received by Oddshoe.

Article 8 . Exclusion of the right of return

  1. Oddshoe can exclude the right of return for the consumer as described in paragraph 2 and 3. The exclusion from the right to return is only applicable when Oddshoe stated this clearly in  the offer, or gave a timely notice before closing the deal.

Article 9 – The Price

  1. For the in the offer mentioned period of validity, the price for the offered articles will not increase. Excluding price changes due to VAT amendments.

  2. Price increases within 3 months after conclusion of the agreement are only allowed if they are a result of amendments in tax rates.

  3. Price increases after 3 months after conclusion the agreement is only allowed when Oddshoe has stipulated this and:
    a This is a result of rules and regulations by law; or

b the consumer has the right to terminate the agreement by the day the price increases.

4           The prices of the offer of the products are inclusive Vat

5             All prices are with reservation of misspells/misprints, for the effect of misspells there is no liability for Oddshoe. With misspells or misprints Oddshoe is not obliged to deliver according to the wrong price.

Article 10 – Conformity and Warranty

  1. Oddshoe warrants that the products meet the agreement, the described specifications in the offer, the reasonable requirements of reliability and / or usefulness at the date of conclusion of the agreement existing legal provisions and / or government regulations. If agreed Oddshoe warrants that the product is suitable for other than normal use.

  2. A warrant provided by Oddshoe, manufacturer or importer does not change legal rights and claims, the consumer could assert based on the agreement against Oddshoe

  3. Any defects or incorrectly delivered goods must be reported to Oddshoe in writing after delivery within 2 weeks. Return of the goods must be in original packaging and in new condition.

  4. The guarantee period of Oddshoe corresponds to the manufacturer's warranty period. However, Oddshoe is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice as to the use or application of the products.

The guarantee does not apply if :

  • The consumer has repaired and/or modified or had repaired or modified the product by third parties.

  • The delivered goods have been exposed to abnormal conditions, to other careless handling or treated in contrary to the instructions of Oddshoe and /or on the packaging.

Article 11 – Delivery and execution

1 Oddshoe will observe the greatest possible care when receiving and implementing orders for products.

  1. The place of delivery is the address the consumer has notified to the company.

  2. With regard to what is mentioned in paragraph 4, Oddshoe will send the accepted order within 10 workdays, unless the consumer has agreed with a longer delivery term. If the delivery is delayed, or if an order is not or only partially executed the consumer receives notice within 10 workday after the order is made, the consumer has in that case the right to terminate the contract without penalty. The consumer is not entitled to compensation.

  3. All delivery dates are indicative. At the named time limits the consumer can not derive any rights. If a term exceeds, the consumer is not entitled to compensation.

  4. In case of termination conform paragraph 3, Oddshoe will return the money as soon as possible , no later than 14 days after termination.

  5. If the delivery of an ordered article turns out to be impossible, Oddshoe will endeavor to provide a replacing product. With replacing the product the right of return can not be excluded. The costs of return are on behalf of Oddshoe.

  6. The risk of damaging and/or loss of products, rests with Oddshoe until the moment of delivery to the consumer or  a preselected announced representative, unless expressly agreed otherwise.

Article 12 – Payment

1 Unless otherwise agreed,  the amount due should be paid within 7 days by the consumer.

2 The consumer has the obligation to report inaccuracies in specified payment information directly to Oddshoe.

3 In case of default by the consumer, Oddshoe has subject to legal restrictions,  the right to charge the reasonable costs incurred by the consumer.


Article 13 – Regulations of Complaints

1 Oddshoe has a well-publicized complaints procedure and deals with complaints according to this procedure.

2 Complaints about the implementation of the agreement should be clearly stated  and submitted within 10 workdays at Oddshoe, after the consumer has found the defects.

3 Submitted complaints will be responded to within 10 workdays, from the date of receipt. If the complaint needs more processing time, Oddshoe will reply within 14 days with notification of confirmation of receipt and an indication when the customer can expect an answer.   

4 If the complaint can not be resolved by mutual agreement it is subject to a dispute

5 Complaints which can not be solved by mutual agreement. The consumer should refer itself to disputes online, which will mediate free of charge. Should there be no solution, the consumer has the possibility to treat the complaint through  disputes online, the judgement is binding for Oddshoe as for the consumer and both agree with a binding judgement. Submitting a dispute to this commission is not free of charge. These costs are for the consumer and should be paid to the concerning commission.

6 A complaint does not suspend the obligations unless of Oddshoe indicates otherwise in writing.

7 If a complaint is found justified by Oddshoe, Oddshoe will replace free of charge or repair the products delivered conform customers choice.

Article 14 – Disagreement

On agreement between Oddshoe and the consumer these general terms and conditions refer to, is applies only to Dutch law. Also when the consumer is living abroad.

Article 15 – Additional and deviant previsions

Additional provisions of these general terms should not be to the detriment of the consumer and should be documented in such a way the consumer has an accessible way to save this.


About Odd shoe
Odd shoe is the first website where your size difference does not make any difference in finding the right odd shoes. You no longer have to search for a supplier or website where you can buy odd shoes with the left shoe having a different size from your right shoe. At Odd shoe we offer you a new pair of odd shoes in different sizes. We hope to provide an adequate supply of top brand odd shoes. Select Woman or Man and the desired size off your left and right foot, then click: search footwear. Also for equal size shoes.